Staff Training Tips to Improve Performance and Customer Service for Your Clothing Business
Posted by Julie-Ann Dizon on Jan 7th 2022
In any business, it's critical to ensure that your employees have all of the necessary knowledge and skills to effectively carry out their daily responsibilities. Staff training is one way to do this in a structured way, and it allows employers to invest in employees who have a lot of potentials and can grow into key figures in the business.
By giving employees the chance to learn and grow within your business, you're not only increasing their chances of staying with the company, but you're also developing a more skilled workforce that will benefit your company in the long run.
Here are some helpful employee training tips for your business.
1. Focus on the attitude
Hiring employees whose personal values fit with the principles that drive your clothing business should be a key component of your employee's proposition. Character matters far more than credentials in this circumstance.
You could put your candidates through personality testing and behavioral exams, but this is costly, time-consuming, and stressful for them. Fortunately, there are alternative options for putting this idea into action. Here are five low-cost methods for hiring for attitude:
- Be clear about your expectations. State the qualities you're looking for in your job postings. For instance, fewer introverts will apply if you look for outgoing people.
- Ask questions that might reveal their soft skills. For example, ask them about the most significant problem they solved in their past jobs.
- Examine how they act when they think no one is watching. What the candidate says and does might reveal a lot about their genuine personality (which may differ from how they present in an interview).
- Have your job finalists shadow existing employees to help you decide who has the right attitude for the job. Pair them with your existing staff to help identify those applicants who have the right qualities for your company's top-tier position.
2. Make use of a variety of learning tools and techniques.
Learn about each employee and tailor your training sessions to fit their needs. Ask them what their preferred learning method is, to easily absorb product knowledge and customer service training.
Use various training methods to guarantee that your staff can absorb what they're learning. For example, suppose you're teaching your employees how to use software like your POS or inventory system. In that case, it's preferable to do it verbally, and reinforce the knowledge with handouts or videos. Then demonstrate the programs in person first and then refer them to how-to videos they can refer to later.
You can also orally teach your staff about company policies and reinforce the material with handouts if you're training them on customer service.
3. Include actual steps or roleplay
Role-playing, especially when it comes to sales, is highly effective. Role-playing can be your #1 crucial element to help bring your sales training to life, and it will be the very thing that makes your personnel finally 'get it.
- Watch your staff on the sales floor and spend some time re-enacting the sales interaction between the team and the customers.
- Have one-on-one coaching sessions to teach your staff.
- It may be much easier to convey what they should do. You might begin the day by providing scenarios to help your employees concentrate on sales. Every day, one of your employees might learn a new skill.
4. Don't forget the value of soft skills
Don't just concentrate on technical training, such as operating the POS or the inventory management system. You should also invest in retail soft skills training, such as interacting with customers, reading people, and so on.
This can open up a whole new world of commercial potential. Customers are more responsive to employees who "understand" them, so teaching your staff how to relate to customers in ways that go beyond "can I assist you?"—will have a direct effect on your revenue.
During the interview, determine the soft skills needed for a boutique staff or you can invest in a soft skills evaluation. You can use Rise as an all-in-one online training system. Don't forget to include general knowledge, sorting activities, and give real-life examples in the assessment.
5. Continuously strive for betterment
Your efforts should not stop just because a training session or term has ended. It is very important that your employees should continue learning as your business grows.
Have a little refreshment with your employees to help you make considerable progress over time. Encourage your staff to continue learning new skills. Employees who receive regular training not only feel more valued but also more competent and confident in their roles. As a result, employees will be less likely to transfer to your competition.
Encourage employees to work in a creative environment. It's important to allow your staff to have fun at work. For example, going out together as a team. When the work environment is overly serious and strict, it can stifle creativity and prevent ongoing growth.
Employees are more relaxed yet productive when they are having fun at work, and this is when they become inspired and come up with fresh and amazing ideas. Needless to say, working in a stressful situation does not inspire one to consider doing things differently.
6. Evaluate the staff regularly
Finally, evaluating your employees' customer service is a beautiful approach to train them. Employees need feedback to know if they are doing a good job or need to improve in certain areas. Remember that if specific employees are giving terrible customer service and you, as an owner, are doing nothing to address it, your business will suffer.
You can use short surveys for customers before leaving or at check-out to describe their experience, and you can use the results as a beginning point for improvement; even if the feedback is bad, you'll understand what your customers are going through, what's working, and what isn't.
Staff training is an essential part of the hiring process since it teaches new employees about the company's values, objectives, and goals and how to succeed in their specific roles. Investing time inefficiently training new employees can boost how quickly they can begin positively influencing the firm and employee retention rates.
Perhaps the most essential part of staff training is the positive impact it has on your company's success. Simply put, better-trained staff result in more productive team members who provide better service to your consumers. As a result, your client retention improves, as happy customers stay longer and buy more. This has the potential to significantly boost the growth of your company.